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Direct Mail Clients EMIS, Inc. offers a 14-day review policy in single copy orders. If the book you have selected does not meet your needs, please return it immediately for a full refund.
Bookstores & Distributors Your partnership in the distribution of EMIS, Inc. publications is appreciated. We also appreciate your compliance with our policies, and look forward to an on-going positive working relationship with you in the future. Full payment is expected within 45 days of invoice date.
Returned Merchandise Authorization Number (RMA#)
All returns must reflect a Returned Merchandise Authorization Number (RMA#), clearly visible on the mailing label. All returned books received in our warehouse that do not reflect an RMA number will be destroyed. No credit memo will be issued. To obtain an RMA# please call:
Customer Service
Toll-free 800.225.0694
Phone 214.349.0077
Fax 972 231 9834
Authorization and credit will be based on the original invoice date, inventory status and resale condition of the books involved.
Over Stock - Returned for Resale
EMIS, Inc. will accept returned books that are in good, resale condition, for up to one year from the invoice date. Resale condition is defined as a book that has no dents, scratches or customer labels visible on the cover; no torn pages or marks on the interior pages. A 10% restocking fee will be applied to overstock returns.
A credit memo will be issued upon receipt and evaluation of the returned books.
Authorized Returns Shipping Address
EMIS, Inc.
4721 McEwen Road
Farmers Branch, TX 75244
Damaged or Mis-Shipments
Please notify EMIS, Inc. immediately of damaged or mis-shipments. If notice is received later than 30 days from the invoice date authorization and credit will be denied. An RMA# will be issued on single book returns upon request. The appropriate replacement book will be shipped immediately.
Recalled Books
A Recall Notice will be sent to all Distributors at least 60 days prior to the release of a new edition. Request to return current stock of the previous edition must be received with 30 days.
An authorized RMA# must be visible on the mailing label of all returns. Please call 800.225.0694 for authorization. A determination will be made at the time of the request to either return or destroy the books. If authorization is given to destroy the books a credit memo will be issued within 30 days of the authorization. You may be asked to confirm your request in writing.
Reminder: Bookstores and Distributors EMIS, Inc. standard terms of payment are 45 days from the date of the invoice.
It is the policy of EMIS, Inc. to offer one desk copy per class to qualified instructors. Please submit your request on your organization's letterhead to EMIS, Inc. via mail, or fax to 972 231 9834
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